Operations Management is important, exciting, challenging, and everywhere you look! Important, because it’s concerned with creating all of the products and services upon which we depend. Exciting, because it’s at the center of so many of the changes affecting the world of business. Challenging, because the solutions that we find need to work globally and responsibly within society and the environment. And everywhere, because every service and product that we see is the result of an operation or process. In light of that, this course provides understandable and structured presentation of operations management related with products and services. It presents a logical flow through operations manager’s activities, issues and decisions in order to run the business effectively.
The course is also providing a strategic perspective of operations management and its contribution to the company’s long-run success and profitability.