In this course, the different aspects of operations management will be covered, from the design over the planning and control till the improvement and quality management. Operations management provides both a strategic perspective, striving to improve quality, customer service and competitive success, and a practical perspective, examining the practical issues which organizations face on a day-to-day basis. The focus of this course is on the production processes in manufacturing as well as service organizations. Their alignment with strategy, the analysis of existing processes, the development of new processes and the planning and control of these processes are the core elements of this course. The necessary methods, tools and techniques to carry out a profound analysis of the operational practices and to develop and implement total-quality and supply chain programmes are discussed.